Posted 1 year ago
Duties and responsibilities:
- Acts as a frontliner by dealing with all customer/buyer’s concerns
- Ensures the buyer’s documentary compliance (e.g. contract, requirements)
- Handles after-sales buyer’s requests and concerns through emails, callings, walk-ins, sellers or couriers
- Assists with the buyer’s bank financing application
- Holds payments, pull-out cheques, and/or secure replacement of postdated cheques
- Facilitates clearance and other documents to move in and unit inspection(early move in and fully paid accounts)
- Coordinates the buyer’s move out
- Assists buyers with house construction requirements (lots without transferred titles):
- Facilitates the turn-over of titles to buyers
- Conducts and prepares the report on customer service survey
Minimum Qualifications:
- Candidate must possess a Bachelor’s Degree in any field
- Has good customer service and interpersonal skills
- Ability to ‘see the big picture’, make decisions and work with some supervision
- Self-driven, highly motivated team player
- Highly collaborative and must be a people-person
- Good communication and presentation skills
- Excellent problem-solving skills
Industry/Work Experience Required:
- With at least one (1) year work experience in after-sales customer service preferred
- Fresh graduates are welcome to apply