Posted 1 year ago

Duties and responsibilities:

  • Acts as a frontliner by dealing with all customer/buyer’s concerns
  • Ensures the buyer’s documentary compliance (e.g. contract, requirements)
  • Handles after-sales buyer’s requests and concerns through emails, callings, walk-ins, sellers or couriers
  • Assists with the buyer’s bank financing application
  • Holds payments, pull-out cheques, and/or secure replacement of postdated cheques
  • Facilitates clearance and other documents to move in and unit inspection(early move in and fully paid accounts)
  • Coordinates the buyer’s move out
  • Assists buyers with house construction requirements (lots without transferred titles):
  • Facilitates the turn-over of titles to buyers
  • Conducts and prepares the report on customer service survey

Minimum Qualifications:

  • Candidate must possess a Bachelor’s Degree in any field
  • Has good customer service and interpersonal skills
  • Ability to ‘see the big picture’, make decisions and work with some supervision
  • Self-driven, highly motivated team player
  • Highly collaborative and must be a people-person
  • Good communication and presentation skills
  • Excellent problem-solving skills

Industry/Work Experience Required:

  • With at least one (1) year work experience in after-sales customer service preferred
  • Fresh graduates are welcome to apply

Apply Online

A valid email address is required.
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